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Our Returns & Faulty Goods Policy


Returning Unwanted items

CGS Stores Ltd offer a 14 day returns policy for any items that are unused and unwanted.

When returning any unwanted items, please ensure they are returned in their original packaging and well packaged.

If the goods are received back unused and in a resalable condition, a refund will be made less any delivery or collection charges we have incurred.

Please note any items that have been specially made to order are not refundable.

If you are a business customer, you may be charged an administration fee. Please see our Terms & Conditions for more information.

Returning Damaged items

When returning any items that were delivered by the courier and were found to be damaged on receiving the goods, you must email within 48 hours with images of the damage and include your order number for reference.

Returning Faulty items

You have the right to return a faulty item within a reasonable period of time as per the Consumer Rights Act 2015, please note: we will when possible repair the product, if this is not possible we will then offer a replacement or a refund should no replacement or alternative be available.

If an item you purchased from us does not seem to be working properly, we would first advise you to check your instruction manual, to ensure the item is on the right settings.

Some electrical items have ‘re-set’ buttons, pressing them could get the item working again.

If your item is fitted with a plug, and you do not appear to have any power going to the unit, we would recommend that you change the fuse before reporting the problem, as this again, may solve the problem.

If the item you purchased from us should develop a fault within the first 30 days, please contact our customer service team at, a member of our team will contact you as soon as possible and ensure we deal with your fault/issue promptly.

If your item develops a fault after the first 30 days and is still within the warranty period, you may need to contact the manufacturer of your item. The manufacturer may require your date of purchase, the model number and serial number/ batch number of your item, so please have these to hand when you call them.

Every manufacturer operates differently, and the course of action may differ, depending on the item at fault, however, they will be able to advise you what action will need to be taken.

The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it:

  • 0 - 30 days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 
  • 30 days - six months you must give the retailer one opportunity to repair or replace it before you can claim a refund
  • six months or more you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty


Please see below a list of our main manufacturers contact details, if the manufacturer is not listed below then please get in touch with customer service and we will deal with this for you.

Burco - 0344 815 3742





Creda - 0344 879 35 88



Dimplex - 0344 879 35 88



Hyco - 01924 225 200







Stiebel – Eltron - 0151 346 2301



Redring - 0344 879 35 88



Zip - 03456 005 005